How Does Language Matter for Services?: Challenges and Propositions for Service Research

Jonas Holmqvist; Christian Grönroos

doi:10.1177/1094670512441997

How Does Language Matter for Services? Challenges and Propositions for Service Research

Jonas Holmqvist, Christian Grönroos

Kedge Business School

Research output: Contribution to journal › Article › Scientific › peer-review

104 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Journal of Service Research
Volume	15
Issue number	4
Pages (from-to)	430-442
Number of pages	13
ISSN	1094-6705
DOIs	https://doi.org/10.1177/1094670512441997
Publication status	Published - 01.05.2012
MoE publication type	A1 Journal article - refereed

Keywords

512 Business and Management
KOTA2012

Access to Document

10.1177/1094670512441997

OpenUrl availability

Full text

Cite this

@article{65c61fd4c0944dbf9fbfa09608a4644b,

title = "How Does Language Matter for Services?: Challenges and Propositions for Service Research",

keywords = "512 Business and Management, KOTA2012",

author = "Jonas Holmqvist and Christian Gr{\"o}nroos",

year = "2012",

month = may,

day = "1",

doi = "10.1177/1094670512441997",

language = "English",

volume = "15",

pages = "430--442",

journal = "Journal of Service Research",

issn = "1094-6705",

publisher = "Sage publications",

number = "4",

}

TY - JOUR

T1 - How Does Language Matter for Services?

T2 - Challenges and Propositions for Service Research

AU - Holmqvist, Jonas

AU - Grönroos, Christian

PY - 2012/5/1

Y1 - 2012/5/1

KW - 512 Business and Management

KW - KOTA2012

U2 - 10.1177/1094670512441997

DO - 10.1177/1094670512441997

M3 - Article

SN - 1094-6705

VL - 15

SP - 430

EP - 442

JO - Journal of Service Research

JF - Journal of Service Research

IS - 4

ER -