| Original language | English |
|---|---|
| Title of host publication | 15th International Conference on Recent Advances in Retailing and Services Science, July 14-17, Zagreb , Croatia. |
| Publication date | 2008 |
| Publication status | Published - 2008 |
| MoE publication type | A4 Article in conference proceedings |
How Language Affects Service Quality
Jonas Holmqvist
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review