How value and trust influence loyalty in wireless telecommunications industry

Heikki Karjaluoto , Chanaka Jayawardhena, Matti Leppäniemi , Minna Hannele Pihlström

Research output: Contribution to journalArticleScientificpeer-review

44 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalTelecommunications Policy
Volume36
Issue number8
Pages (from-to)636–649
Number of pages14
ISSN0308-5961
DOIs
Publication statusPublished - 2012
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management
  • KOTA2012

Cite this

Karjaluoto , H., Jayawardhena, C., Leppäniemi , M., & Pihlström, M. H. (2012). How value and trust influence loyalty in wireless telecommunications industry. Telecommunications Policy , 36(8), 636–649. https://doi.org/10.1016/j.telpol.2012.04.012