How value and trust influence loyalty in wireless telecommunications industry

Heikki Karjaluoto , Chanaka Jayawardhena, Matti Leppäniemi , Minna Hannele Pihlström

Research output: Contribution to journal › Article › Scientific › peer-review

85 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Telecommunications Policy
Volume	36
Issue number	8
Pages (from-to)	636–649
Number of pages	14
ISSN	0308-5961
DOIs	https://doi.org/10.1016/j.telpol.2012.04.012
Publication status	Published - 2012
MoE publication type	A1 Journal article - refereed

Keywords

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title = "How value and trust influence loyalty in wireless telecommunications industry",

keywords = "512 Business and Management, KOTA2012",

author = "Heikki Karjaluoto and Chanaka Jayawardhena and Matti Lepp{\"a}niemi and Pihlstr{\"o}m, {Minna Hannele}",

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T1 - How value and trust influence loyalty in wireless telecommunications industry

AU - Karjaluoto , Heikki

AU - Jayawardhena, Chanaka

AU - Leppäniemi , Matti

AU - Pihlström, Minna Hannele

PY - 2012

Y1 - 2012

KW - 512 Business and Management

KW - KOTA2012

U2 - 10.1016/j.telpol.2012.04.012

DO - 10.1016/j.telpol.2012.04.012

M3 - Article

SN - 0308-5961

VL - 36

SP - 636

EP - 649

JO - Telecommunications Policy

JF - Telecommunications Policy

IS - 8

ER -