Original language | English |
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Title of host publication | QUIS 11 : Moving Forward with Service Quality. Proceedings of the QUIS11 - Services Conference, 10 pp., 2009 |
Editors | Bernd Stauss, Stephen W. Brown, Bo Edvardsson, Robert Johnston |
Place of Publication | Wolfsburg |
Publication date | 2009 |
ISBN (Print) | 978-3-00-027342-1 |
Publication status | Published - 2009 |
MoE publication type | B3 Article in conference proceedings |
Influence of Gender on Language Use in Service Encounters
Jonas Holmqvist
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific