Influence of Gender on Language Use in Service Encounters

Jonas Holmqvist

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

Original languageEnglish
Title of host publicationQUIS 11 : Moving Forward with Service Quality. Proceedings of the QUIS11 - Services Conference, 10 pp., 2009
EditorsBernd Stauss, Stephen W. Brown, Bo Edvardsson, Robert Johnston
Place of PublicationWolfsburg
Publication date2009
ISBN (Print)978-3-00-027342-1
Publication statusPublished - 2009
MoE publication typeB3 Article in conference proceedings

Cite this

Holmqvist, J. (2009). Influence of Gender on Language Use in Service Encounters. In B. Stauss, S. W. Brown, B. Edvardsson, & R. Johnston (Eds.), QUIS 11 : Moving Forward with Service Quality. Proceedings of the QUIS11 - Services Conference, 10 pp., 2009