| Original language | English |
|---|---|
| Title of host publication | QUIS 11 : Moving Forward with Service Quality. Proceedings of the QUIS11 - Services Conference, 10 pp., 2009 |
| Editors | Bernd Stauss, Stephen W. Brown, Bo Edvardsson, Robert Johnston |
| Place of Publication | Wolfsburg |
| Publication date | 2009 |
| ISBN (Print) | 978-3-00-027342-1 |
| Publication status | Published - 2009 |
| MoE publication type | B3 Article in conference proceedings |
Influence of Gender on Language Use in Service Encounters
Jonas Holmqvist
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific