Internalisation or externalisation? Examining organisational arrangements for industrial services

Christian Kowalkowski, Daniel Kindstrom, Lars Witell

Research output: Contribution to journalArticleScientificpeer-review

41 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalManaging Service Quality
Volume21
Issue number4
Pages (from-to)373-391
Number of pages19
ISSN0960-4529
DOIs
Publication statusPublished - 2011
MoE publication typeA1 Journal article - refereed

Keywords

  • Industrial services
  • Organizational arrangement
  • Internalization
  • Externalization
  • Hybrid configuration
  • Service partner
  • Corporate strategy
  • INTEGRATED SOLUTIONS
  • BUSINESS SERVICES
  • STRATEGIES
  • TRANSITION
  • MANAGEMENT
  • PRODUCT
  • MARKET
  • FIRMS
  • PATH
  • FIT
  • 512 Business and Management

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