Introducing the concept of blind spot into service research to better understand relationship behaviors

Karolina Wägar, Annika Ravald, Roos Inger, Bo Edvardsson

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationQUIS 12 Proceedings : Advances in Service Quality, Innovation and Excellence
EditorsBo van der Rhee, Liana Victorino
Number of pages4
Volume1
Place of PublicationIthaca, NY
PublisherCHR - Center for Hospitality Research
Publication date2011
Pages225-228
ISBN (Print)978-0-578-08457-2
Publication statusPublished - 2011
MoE publication typeA4 Article in conference proceedings
Event2011 International Research Symposium on Service Excellence in Management (QUIS) - Ithaca, NY, Ithaca, United States
Duration: 02.06.201105.06.2011
Conference number: 12

Keywords

  • 512 Business and Management
  • KOTA2011

Cite this

Wägar, K., Ravald, A., Inger, R., & Edvardsson, B. (2011). Introducing the concept of blind spot into service research to better understand relationship behaviors. In B. van der Rhee, & L. Victorino (Eds.), QUIS 12 Proceedings: Advances in Service Quality, Innovation and Excellence (Vol. 1, pp. 225-228). CHR - Center for Hospitality Research.