Introducing the concept of blind spot into service research to better understand relationship behaviors

Karolina Wägar, Annika Ravald, Roos Inger, Bo Edvardsson

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationQUIS 12 Proceedings : Advances in Service Quality, Innovation and Excellence
EditorsBo van der Rhee, Liana Victorino
Number of pages4
Place of PublicationIthaca, NY
PublisherCHR - Center for Hospitality Research
Publication date2011
ISBN (Print)978-0-578-08457-2
Publication statusPublished - 2011
MoE publication typeA4 Article in conference proceedings
Event2011 International Research Symposium on Service Excellence in Management (QUIS) - Ithaca, NY, Ithaca, United States
Duration: 02.06.201105.06.2011
Conference number: 12


  • 512 Business and Management
  • KOTA2011

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