Introducing the concept of blind spot into service research to better understand relationship behaviors

Karolina Wägar; Annika Ravald; Roos Inger; Bo Edvardsson

Introducing the concept of blind spot into service research to better understand relationship behaviors

Karolina Wägar, Annika Ravald, Roos Inger, Bo Edvardsson

Marketing, Vaasa

Karlstad University

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	QUIS 12 Proceedings : Advances in Service Quality, Innovation and Excellence
Editors	Bo van der Rhee, Liana Victorino
Number of pages	4
Volume	1
Place of Publication	Ithaca, NY
Publisher	CHR - Center for Hospitality Research
Publication date	2011
Pages	225-228
ISBN (Print)	978-0-578-08457-2
Publication status	Published - 2011
MoE publication type	A4 Article in conference proceedings
Event	2011 International Research Symposium on Service Excellence in Management (QUIS) - Ithaca, NY, Ithaca, United States Duration: 02.06.2011 → 05.06.2011 Conference number: 12

Keywords

512 Business and Management
KOTA2011

OpenUrl availability

Full text

Cite this

@inproceedings{5d508bc6149e485287391b3aa1e2a970,

title = "Introducing the concept of blind spot into service research to better understand relationship behaviors",

keywords = "512 Business and Management, KOTA2011",

author = "Karolina W{\"a}gar and Annika Ravald and Roos Inger and Bo Edvardsson",

note = " Volume: Proceeding volume: 1; 2011 International Research Symposium on Service Excellence in Management (QUIS), QUIS ; Conference date: 02-06-2011 Through 05-06-2011",

year = "2011",

language = "English",

isbn = "978-0-578-08457-2",

volume = "1",

pages = "225--228",

editor = "{van der Rhee}, Bo and Liana Victorino",

booktitle = "QUIS 12 Proceedings",

publisher = "CHR - Center for Hospitality Research",

address = "United States",

}

Wägar, K, Ravald, A, Inger, R & Edvardsson, B 2011, Introducing the concept of blind spot into service research to better understand relationship behaviors. in B van der Rhee & L Victorino (eds), QUIS 12 Proceedings: Advances in Service Quality, Innovation and Excellence. vol. 1, CHR - Center for Hospitality Research, Ithaca, NY, pp. 225-228, 2011 International Research Symposium on Service Excellence in Management (QUIS), Ithaca, United States, 02.06.2011.

Introducing the concept of blind spot into service research to better understand relationship behaviors. / Wägar, Karolina; Ravald, Annika; Inger, Roos et al.
QUIS 12 Proceedings: Advances in Service Quality, Innovation and Excellence. ed. / Bo van der Rhee; Liana Victorino. Vol. 1 Ithaca, NY: CHR - Center for Hospitality Research, 2011. p. 225-228.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Introducing the concept of blind spot into service research to better understand relationship behaviors

AU - Wägar, Karolina

AU - Ravald, Annika

AU - Inger, Roos

AU - Edvardsson, Bo

N1 - Conference code: 12

PY - 2011

Y1 - 2011

KW - 512 Business and Management

KW - KOTA2011

M3 - Conference contribution

SN - 978-0-578-08457-2

VL - 1

SP - 225

EP - 228

BT - QUIS 12 Proceedings

A2 - van der Rhee, Bo

A2 - Victorino, Liana

PB - CHR - Center for Hospitality Research

CY - Ithaca, NY

T2 - 2011 International Research Symposium on Service Excellence in Management (QUIS)

Y2 - 2 June 2011 through 5 June 2011

ER -