Is loyalty important for your tourism partner? Examining the Gap between Expected and Experienced Trust and its Effect on Loyalty

Ossi Pesämaa, D. Örtqvist, J. F. Hair jr.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	The International Symposium on Entrepreneurship in Tourism
Publication date	2007
Publication status	Published - 2007
MoE publication type	A4 Article in conference proceedings
Event	The International Symposium on Entrepreneurship in Tourism - Rovaniemi, Finland Duration: 19.03.2007 → 22.03.2007

OpenUrl availability

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title = "Is loyalty important for your tourism partner? Examining the Gap between Expected and Experienced Trust and its Effect on Loyalty",

author = "Ossi Pes{\"a}maa and D. {\"O}rtqvist and {Hair jr.}, {J. F.}",

note = " Volume: Proceeding volume: ; The International Symposium on Entrepreneurship in Tourism ; Conference date: 19-03-2007 Through 22-03-2007",

year = "2007",

language = "English",

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TY - GEN

T1 - Is loyalty important for your tourism partner? Examining the Gap between Expected and Experienced Trust and its Effect on Loyalty

AU - Pesämaa, Ossi

AU - Örtqvist, D.

AU - Hair jr., J. F.

N1 - Volume: Proceeding volume:

PY - 2007

Y1 - 2007

M3 - Conference contribution

BT - The International Symposium on Entrepreneurship in Tourism

T2 - The International Symposium on Entrepreneurship in Tourism

Y2 - 19 March 2007 through 22 March 2007

ER -