Language use in services: Recent advances and directions for further research

Jonas Holmqvist, Yves Van Vaerenbergh, Christian Grönroos

Research output: Contribution to journal › Article › Scientific › peer-review

61 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Journal of Business Research
Volume	72
Issue number	1
Pages (from-to)	114-118
ISSN	0148-2963
DOIs	https://doi.org/10.1016/j.jbusres.2016.10.005
Publication status	Published - 2017
MoE publication type	A1 Journal article - refereed

Keywords

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title = "Language use in services: Recent advances and directions for further research",

keywords = "512 Business and Management",

author = "Jonas Holmqvist and {Van Vaerenbergh}, Yves and Christian Gr{\"o}nroos",

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AU - Van Vaerenbergh, Yves

AU - Grönroos, Christian

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