Abstract
There are several essential legal topics that must be included in the research agenda of service science. In this paper, we discuss these topics, beginning with an analysis of the definition of a service and a categorization of some of the actors in service systems, with their diverse interests. A set of case studies and scenarios is presented to illustrate the kinds of legal challenges that are involved in providing user-centric and customer-oriented services. We conclude by suggesting the most important legal topics that should be studied further in relation to service science.
| Original language | English |
|---|---|
| Peer-reviewed scientific journal | IBM Systems Journal |
| Volume | 47 |
| Issue number | 1 |
| Pages (from-to) | 143-152 |
| Number of pages | 10 |
| ISSN | 0018-8670 |
| DOIs | |
| Publication status | Published - 2008 |
| MoE publication type | A1 Journal article - refereed |
Keywords
- contracts, copyright, data protection, digital rights management, drm, intellectual property rights, ipr, patent, privacy, service science, user-centric services, contracts, copyright, data protection, digital rights management, drm, intellectual property rights, ipr, patent, privacy, service science, user-centric services, contracts, copyright, data protection, digital rights management, drm, intellectual property rights, ipr, patent, privacy, service science, user-centric services
- 113 Computer and information sciences
- 513 Law