Legal Research Topics in User-Centric Services

Olli Pitkänen, Perttu Virtanen, Jukka Kemppinen

Research output: Contribution to journalArticleScientificpeer-review

9 Citations (Scopus)

Abstract

There are several essential legal topics that must be included in the research agenda of service science. In this paper, we discuss these topics, beginning with an analysis of the definition of a service and a categorization of some of the actors in service systems, with their diverse interests. A set of case studies and scenarios is presented to illustrate the kinds of legal challenges that are involved in providing user-centric and customer-oriented services. We conclude by suggesting the most important legal topics that should be studied further in relation to service science.
Original languageEnglish
Peer-reviewed scientific journalIBM Systems Journal
Volume47
Issue number1
Pages (from-to)143-152
Number of pages10
ISSN0018-8670
DOIs
Publication statusPublished - 2008
MoE publication typeA1 Journal article - refereed

Keywords

  • contracts, copyright, data protection, digital rights management, drm, intellectual property rights, ipr, patent, privacy, service science, user-centric services, contracts, copyright, data protection, digital rights management, drm, intellectual property rights, ipr, patent, privacy, service science, user-centric services, contracts, copyright, data protection, digital rights management, drm, intellectual property rights, ipr, patent, privacy, service science, user-centric services
  • 113 Computer and information sciences
  • 513 Law

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  • Cite this

    Pitkänen, O., Virtanen, P., & Kemppinen, J. (2008). Legal Research Topics in User-Centric Services. IBM Systems Journal, 47(1), 143-152. https://doi.org/10.1147/sj.471.0143