Logistics and supply chain performance measures

David B. Grant, Sarah Shaw

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review


Performance measures are a set of metrics used to quantify the efficiency and/or effectiveness of an organizational action and
are especially important in a supply chain management context where such measures are typically quantitative and relate to
reducing overall costs and the time taken to implement an action. Performance measurement in the logistics and supply chain
domain is difficult, due to multiple tiers and the number of organizations involved. Organizations should first determine which
measures are appropriate to meet their strategic objectives and guidance is provided on criteria for measure selection. Organizations
then need to select an appropriate performance measurement system or framework to operationalize the selected measures
in concert with any certification or accreditation schemes for their particular sector. Finally, two special cases are presented,
sustainable or environmental and humanitarian logistics and supply chain management, to illustrate potential applications of the
Plan-Do-Study-Act Cycle and the Balanced Scorecard, respectively.
Original languageEnglish
Title of host publicationInternational Encyclopedia of Transportation
EditorsRoger Vickerman, Kevin P.B. Cullinane
Number of pages8
Place of PublicationAmsterdam
Publication date2021
ISBN (Print)978-0-08-102671-7
ISBN (Electronic)978-0-08-102672-4
Publication statusPublished - 2021
MoE publication typeA3 Book chapter


  • 512 Business and Management

Sustainable Development Goals

  • GOAL 09: Industry, Innovation and Infrastructure
  • GOAL 13: Climate Action

Areas of Strength and Areas of High Potential (AoS and AoHP)

  • AoHP: Humanitarian and societal logistics


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