Managing customer relationships for profit: The dynamics of relationship quality

Research output: Contribution to journalArticleScientificpeer-review

573 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalInternational Journal of Service Industry Management
Volume5
Issue number5
Pages (from-to)21-38
Number of pages18
ISSN0958-4233
DOIs
Publication statusPublished - 1994
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management

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