Managing quality “in-use”: Feedback Information to Improve Digitally Connected Services

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	Proceedings of the 24th Nordic Academy of Management Conference, August, Bodö, Norway
Publication date	2017
Publication status	Published - 2017
MoE publication type	A4 Article in conference proceedings
Event	24th Nordic Academy of Management Conference (NFF) - Bodö, Norway Duration: 23.08.2017 → 25.08.2017 Conference number: 24 https://www.nord.no/en/about/faculties-and-centres/business-school/Pages/NFF2017.aspx

Keywords

@inproceedings{044df32c2d5444a1abbd950f73a55760,

title = "Managing quality “in-use”: Feedback Information to Improve Digitally Connected Services",

keywords = "512 Business and Management",

author = "Andrea Birch-Jensen and Ida Gremyr and Arni Halldorsson",

year = "2017",

language = "English",

booktitle = "Proceedings of the 24th Nordic Academy of Management Conference, August, Bod{\"o}, Norway",

note = "24th Nordic Academy of Management Conference (NFF), NFF ; Conference date: 23-08-2017 Through 25-08-2017",

url = "https://www.nord.no/en/about/faculties-and-centres/business-school/Pages/NFF2017.aspx",

}

TY - GEN

T1 - Managing quality “in-use”: Feedback Information to Improve Digitally Connected Services

AU - Birch-Jensen, Andrea

AU - Gremyr, Ida

AU - Halldorsson, Arni

N1 - Conference code: 24

PY - 2017

Y1 - 2017

KW - 512 Business and Management

M3 - Conference contribution

BT - Proceedings of the 24th Nordic Academy of Management Conference, August, Bodö, Norway

T2 - 24th Nordic Academy of Management Conference (NFF)

Y2 - 23 August 2017 through 25 August 2017

ER -