Managing quality “in-use”: Feedback Information to Improve Digitally Connected Services

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationProceedings of the 24th Nordic Academy of Management Conference, August, Bodö, Norway
Publication date2017
Publication statusPublished - 2017
MoE publication typeA4 Article in conference proceedings
Event24th Nordic Academy of Management Conference (NFF) - Bodö, Norway
Duration: 23.08.201725.08.2017
Conference number: 24
https://www.nord.no/en/about/faculties-and-centres/business-school/Pages/NFF2017.aspx

Keywords

  • 512 Business and Management

Cite this

Birch-Jensen, A., Gremyr, I., & Halldorsson, A. (2017). Managing quality “in-use”: Feedback Information to Improve Digitally Connected Services. In Proceedings of the 24th Nordic Academy of Management Conference, August, Bodö, Norway