Measuring the holistic co-recovery customer experience

Jasenko Arsenovic, Bo Edvardsson, Bård Tronvoll, Maria Åkesson, Thorsten Gruber

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationProceedings of 15th International Research Symposium on Service Excellence (QUIS15)
Publication date2017
Publication statusPublished - 2017
MoE publication typeA4 Article in conference proceedings
Event2017 International Research Symposium on Service Excellence in Management (QUIS) - University of Porto, Porto, Portugal
Duration: 12.06.201715.06.2017
Conference number: 15
https://web.fe.up.pt/~quis15/

Keywords

  • 512 Business and Management

Cite this

Arsenovic, J., Edvardsson, B., Tronvoll, B., Åkesson, M., & Gruber, T. (2017). Measuring the holistic co-recovery customer experience. In Proceedings of 15th International Research Symposium on Service Excellence (QUIS15)