Measuring the holistic co-recovery customer experience

Jasenko Arsenovic, Bo Edvardsson, Bård Tronvoll, Maria Åkesson, Thorsten Gruber

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	Proceedings of 15th International Research Symposium on Service Excellence (QUIS15)
Publication date	2017
Publication status	Published - 2017
MoE publication type	A4 Article in conference proceedings
Event	2017 International Research Symposium on Service Excellence in Management (QUIS) - University of Porto, Porto, Portugal Duration: 12.06.2017 → 15.06.2017 Conference number: 15 https://web.fe.up.pt/~quis15/

Keywords

@inproceedings{ecb94703acf64cffabd9ee66f7fb293f,

title = "Measuring the holistic co-recovery customer experience",

keywords = "512 Business and Management",

author = "Jasenko Arsenovic and Bo Edvardsson and B{\aa}rd Tronvoll and Maria {\AA}kesson and Thorsten Gruber",

year = "2017",

language = "English",

booktitle = "Proceedings of 15th International Research Symposium on Service Excellence (QUIS15)",

note = "2017 International Research Symposium on Service Excellence in Management (QUIS), QUIS ; Conference date: 12-06-2017 Through 15-06-2017",

url = "https://web.fe.up.pt/~quis15/",

}

TY - GEN

T1 - Measuring the holistic co-recovery customer experience

AU - Arsenovic, Jasenko

AU - Edvardsson, Bo

AU - Tronvoll, Bård

AU - Åkesson, Maria

AU - Gruber, Thorsten

N1 - Conference code: 15

PY - 2017

Y1 - 2017

KW - 512 Business and Management

M3 - Conference contribution

BT - Proceedings of 15th International Research Symposium on Service Excellence (QUIS15)

T2 - 2017 International Research Symposium on Service Excellence in Management (QUIS)

Y2 - 12 June 2017 through 15 June 2017

ER -