Mere employee presence and its impact on customer satisfaction

Research output: Contribution to journalArticleScientificpeer-review

20 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalPsychology and Marketing
Volume33
Issue number6
Pages (from-to)449-464
ISSN0742-6046
DOIs
Publication statusPublished - 2016
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management
  • Customers and Relations

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