Mere employee presence and its impact on customer satisfaction

Magnus Söderlund

Research output: Contribution to journal › Article › Scientific › peer-review

43 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Psychology and Marketing
Volume	33
Issue number	6
Pages (from-to)	449-464
ISSN	0742-6046
DOIs	https://doi.org/10.1002/mar.20890
Publication status	Published - 2016
MoE publication type	A1 Journal article - refereed

Keywords

@article{f0eff30d25b04535be92655188f8a27e,

title = "Mere employee presence and its impact on customer satisfaction",

keywords = "512 Business and Management, Customers and Relations",

author = "Magnus S{\"o}derlund",

year = "2016",

doi = "10.1002/mar.20890",

language = "English",

volume = "33",

pages = "449--464",

journal = "Psychology and Marketing",

issn = "0742-6046",

publisher = "John Wiley & Sons",

number = "6",

}