Monitoring value-in-use of e-service

Research output: Contribution to journalArticleScientificpeer-review

39 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalJournal of Service Management
Volume20
Issue number1
Pages (from-to)33-51
Number of pages19
ISSN1757-5818
DOIs
Publication statusPublished - 2009
MoE publication typeA1 Journal article - refereed

Keywords

  • Electronic commerce
  • Customer satisfaction
  • Services marketing
  • MULTIPLE-ITEM SCALE
  • SELF-SERVICE
  • CONSUMER PERCEPTIONS
  • DOMINANT LOGIC
  • EXPERIENTIAL VALUE
  • CONCEPTUAL-MODEL
  • QUALITY
  • TECHNOLOGY
  • ENCOUNTERS
  • ENVIRONMENT

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