Multi-channel service management - How well integrated are the channels?

Veronica Liljander, Minna Hannele Pihlström, Allard van Riel

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	EIRASS conference
Publication date	2008
Publication status	Published - 2008
MoE publication type	A4 Article in conference proceedings
Event	EIRASS conference - Zagreb, Croatia Duration: 13.07.2008 → 15.07.2008

Keywords

@inproceedings{2433b2498e13422e934777652a06aff6,

title = "Multi-channel service management - How well integrated are the channels?",

keywords = "512 Business and Management",

author = "Veronica Liljander and Pihlstr{\"o}m, {Minna Hannele} and {van Riel}, Allard",

note = " Volume: Proceeding volume: ; EIRASS conference ; Conference date: 13-07-2008 Through 15-07-2008",

year = "2008",