Multi-channel service management - How well integrated are the channels?

Veronica Liljander, Minna Hannele Pihlström, Allard van Riel

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationEIRASS conference
Publication date2008
Publication statusPublished - 2008
MoE publication typeA4 Article in conference proceedings
EventEIRASS conference - Zagreb, Croatia
Duration: 13.07.200815.07.2008


  • 512 Business and Management

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