Multiple voices of the user in public sector services

Mikko Lehtonen*, Tiina Tuominen

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapterScientific

6 Citations (Scopus)
Original languageEnglish
Title of host publicationUser-based Innovation in Services
EditorsJon Sundbo, Marja Toivonen
Number of pages24
Place of PublicationCheltenham
PublisherEdward Elgar Publishing
Publication date2011
ISBN (Print)978-0-85793-195-5
ISBN (Electronic)978-0-85793-196-2
Publication statusPublished - 2011
MoE publication typeB2 Book chapter


  • 512 Business and Management

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