Multiple voices of the user in public sector services

Mikko Lehtonen*, Tiina Tuominen

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapterScientific

4 Citations (Scopus)
Original languageEnglish
Title of host publicationUser-based Innovation in Services
EditorsJon Sundbo, Marja Toivonen
Number of pages24
Place of PublicationCheltenham
PublisherEdward Elgar Publishing
Publication date2011
Pages227-250
ISBN (Print)978-0-85793-195-5
ISBN (Electronic)978-0-85793-196-2
Publication statusPublished - 2011
MoE publication typeB2 Book chapter

Keywords

  • 512 Business and Management

Cite this

Lehtonen, M., & Tuominen, T. (2011). Multiple voices of the user in public sector services. In J. Sundbo, & M. Toivonen (Eds.), User-based Innovation in Services (pp. 227-250). Edward Elgar Publishing. http://www.scopus.com/inward/record.url?scp=84881750782&partnerID=8YFLogxK