Negative emotions and their effect on customer complaint behaviour

Bård Tronvoll

Research output: Contribution to journal › Article › Scientific › peer-review

134 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Journal of Service Management
Volume	22
Issue number	1
Pages (from-to)	111-134
Number of pages	24
ISSN	1757-5818
DOIs	https://doi.org/10.1108/09564231111106947
Publication status	Published - 2011
MoE publication type	A1 Journal article - refereed

Keywords

@article{d792eae37f28437a80a8ebf4f6fc0f5d,

title = "Negative emotions and their effect on customer complaint behaviour",

keywords = "512 Business and Management",

author = "B{\aa}rd Tronvoll",

year = "2011",

doi = "10.1108/09564231111106947",

language = "English",

volume = "22",

pages = "111--134",

journal = "Journal of Service Management",

issn = "1757-5818",

publisher = "Emerald Group Publishing",

number = "1",

}