Offshored service cost model as a key post-transition challenge

Damian Kedziora, Andrzej Kraslawski, Timo Kärri

Research output: Contribution to journalArticleScientificpeer-review

6 Citations (Scopus)


Business process offshoring has been dynamically growing worldwide in the last few years, facilitated by the corporate need for operational expenses reduction, overcoming skilled workers shortage and the potential for operations optimization. At every stage of organizational changes, there are various challenges the service offshoring managerial community constantly struggles with. Th e paper presents the off shored service cost model that can be adjusted and applied for service budgeting, valuation and control, for it has been identified as the most common challenge affecting Polish service off shoring corporations in the post-transition period. Th e need for strengthening this area of knowledge was identified through empirical research and the case study conducted in this work serves for presenting the authors’ insights on cost modelling for off shored business services.
Original languageEnglish
Peer-reviewed scientific journalJournal of International Studies
Issue number3
Pages (from-to)229-240
Publication statusPublished - 2016
MoE publication typeA1 Journal article - refereed


  • 512 Business and Management
  • offshoring
  • service
  • transition
  • cost
  • model

Areas of Strength and Areas of High Potential (AoS and AoHP)

  • AoHP: Humanitarian and societal logistics


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