Abstract
In reconnecting marketing to more plastic and malleable markets, we need more understanding about market evolution. In this research we explore how to assess the state of a market, and how the roles of a market-shaping actor vary depending on this state. We view markets as configurations of 25 interdependent elements and argue that well-functioning markets have a high degree of configurational fit between elements. The level of configurational fit describes the state of a market as a continuum from low to high marketness. The clout of a market actor to influence a market configuration is an amalgamation of the actor’s capabilities, network position and relative power. By exploring marketness and clout as contextual contingencies, we identify four market-shaping roles: market maker, market activist, market champion, and market complementor. The focus of a market-shaping actor, in terms of which elements to influence and in which order, vary significantly between roles.
Original language | English |
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Peer-reviewed scientific journal | Journal of Service Management Research |
Volume | 4 |
Issue number | 2-3 |
Pages (from-to) | 170-184 |
Number of pages | 15 |
ISSN | 2511-8676 |
DOIs | |
Publication status | Published - 2020 |
MoE publication type | A1 Journal article - refereed |
Keywords
- 512 Business and Management
- clout
- market evolution
- market-shaping
- marketness
- value co-creation
Areas of Strength and Areas of High Potential (AoS and AoHP)
- AoS: Competition economics and service strategy - Service and customer-oriented management