Outsourcing maintenance in complex process industries: Managing firm capabilities in lock-in effect

Jane Maley, Christian Kowalkowski, Staffan Brege, Sergio Biggemann

Research output: Contribution to journalArticleScientificpeer-review

11 Citations (Scopus)


The aim of the article is to analyze the rationale for choice of suppliers and the influence these decisions have on the firm’s capabilities.

We examine the choice of in-house operations versus buying maintenance in the Swedish mining industry through a qualitative case study approach.

The findings reveal a strong tendency to outsource maintenance.

Research limitations/implications
This in turn has a strong influence on the firm’s capabilities and long-term competitive advantage and sustainability.

Practical implications
Based on the empirical findings, we comment on the strength and weaknesses of the different outsourcing and attempt to find practical solutions that assist the firm in creating competitive advantage.

The unique contribution of this study is that it extends prior firm capabilities studies by investigating the impact of capability loss specifically in complex, intricate maintenance processes in a dynamic industry.
Original languageEnglish
Peer-reviewed scientific journalAsia Pacific Journal of Marketing and Logistics
Issue number5
Pages (from-to)801-825
Publication statusPublished - 2015
MoE publication typeA1 Journal article - refereed


  • 512 Business and Management


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