Outsourcing of Information Technology and Business Processes in Poland: Motivations and Environmental Factors

Wojciech Piotrowicz, Damian Kedziora

Research output: Contribution to journalArticleScientificpeer-review


The aimof the paper is to summarise the literature focusedonInformation
Technology and Business ProcessOutsourcing in Poland and to contribute
to understanding ofmotivations and environmental factors driving service
relocations to Central and Eastern Europe. This exploratory study is based
on academic literature and two data sources: government and industry reports,
as well as small-scale exploratory survey. The findings confirm the
cost reduction to be the main driver, followed by the willingness to improve
processes and business performance. The substantial advantage of Poland
is human resources – the availability of highly skilled, well-educated workforce
at relatively low cost. Even though the salaries are often higher than
in Asia, it is compensated by the number of graduates and knowledge of
foreign languages.Membership of the EuropeanUnion and political stability
also plays an important role. This exploratory study, aside of relocation
trends overview, enabled the views among service providers to be captured
and compared with the commercial and governmental reports.
Original languageEnglish
Peer-reviewed scientific journalManaging Global Transitions
Issue number4
Pages (from-to)307-333
Number of pages27
Publication statusPublished - 12.2018
MoE publication typeA1 Journal article - refereed


  • 512 Business and Management
  • information technology
  • outsourcing
  • offshoring
  • business process
  • transition economy
  • Poland
  • Central and Eastern Europe


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