| Original language | English |
|---|---|
| Peer-reviewed scientific journal | Management Decision |
| Volume | 37 |
| Issue number | 9 |
| Pages (from-to) | 686-696 |
| Number of pages | 11 |
| ISSN | 0025-1747 |
| DOIs | |
| Publication status | Published - 1999 |
| MoE publication type | A1 Journal article - refereed |
Keywords
- 512 Business and Management
- Customers and Relations