Performance Improvement When Operators Have High Autonomy: An Agency Perspective

Clemens Gróf; Mikael Öhman; Jan Holmström; Torbjørn Netland

Performance Improvement When Operators Have High Autonomy: An Agency Perspective

Clemens Gróf^*, Mikael Öhman, Jan Holmström, Torbjørn Netland

^*Corresponding author for this work

Supply Chain Management and Social Responsibility, Helsinki

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Abstract

We engaged in an explorative design science project with a heavy aircraft maintenance organization and find that improvement of operations with
operator autonomy is contingent on the right mechanism for governing the management-shop floor employee relationship. Based on our findings we
elaborate on extending agency theory into the shop floor.

Original language	English
Title of host publication	34th Annual POMS Conference: Better, Smarter and Disruption-free World with POM
Publication date	2024
Publication status	Published - 2024
MoE publication type	A4 Article in conference proceedings
Event	2024 Annual Production and Operations Management Society Conference - Minneapolis, United States Duration: 25.04.2024 → 29.04.2024 Conference number: 34 https://pomsmeetings.org/conf-2024/

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title = "Performance Improvement When Operators Have High Autonomy: An Agency Perspective",

abstract = "We engaged in an explorative design science project with a heavy aircraft maintenance organization and find that improvement of operations withoperator autonomy is contingent on the right mechanism for governing the management-shop floor employee relationship. Based on our findings weelaborate on extending agency theory into the shop floor.",

author = "Clemens Gr{\'o}f and Mikael {\"O}hman and Jan Holmstr{\"o}m and Torbj{\o}rn Netland",

year = "2024",

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AU - Öhman, Mikael

AU - Holmström, Jan

AU - Netland, Torbjørn

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PY - 2024

Y1 - 2024

N2 - We engaged in an explorative design science project with a heavy aircraft maintenance organization and find that improvement of operations withoperator autonomy is contingent on the right mechanism for governing the management-shop floor employee relationship. Based on our findings weelaborate on extending agency theory into the shop floor.

AB - We engaged in an explorative design science project with a heavy aircraft maintenance organization and find that improvement of operations withoperator autonomy is contingent on the right mechanism for governing the management-shop floor employee relationship. Based on our findings weelaborate on extending agency theory into the shop floor.

M3 - Conference contribution

BT - 34th Annual POMS Conference: Better, Smarter and Disruption-free World with POM

T2 - 2024 Annual Production and Operations Management Society Conference

Y2 - 25 April 2024 through 29 April 2024

ER -

Performance Improvement When Operators Have High Autonomy: An Agency Perspective

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