Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction

Magnus Söderlund, Claes-Robert Julander

Research output: Contribution to journalArticleScientificpeer-review

56 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalJournal of Retailing and Consumer Services
Volume16
Issue number3
Pages (from-to)216-226
Number of pages11
ISSN0969-6989
DOIs
Publication statusPublished - 2009
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management

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