Physical distribution service quality in online retailing

Yuan Xing, David Grant, Alan C. McKinnon, John Fernie

Research output: Contribution to journalArticleScientificpeer-review

51 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalInternational Journal of Physical Distribution & Logistics Management
Volume40
Issue number5
Pages (from-to)415-432
ISSN0960-0035
DOIs
Publication statusPublished - 2010
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management

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