Physical distribution service quality in online retailing

Yuan Xing, David Grant, Alan C. McKinnon, John Fernie

Research output: Contribution to journal › Article › Scientific › peer-review

107 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	International Journal of Physical Distribution & Logistics Management
Volume	40
Issue number	5
Pages (from-to)	415-432
ISSN	0960-0035
DOIs	https://doi.org/10.1108/09600031011052859
Publication status	Published - 2010
MoE publication type	A1 Journal article - refereed

Keywords

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title = "Physical distribution service quality in online retailing",

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AU - McKinnon, Alan C.

AU - Fernie, John

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