Positive social behaviors and suggestive selling in the same service encounter

Research output: Contribution to journalArticleScientificpeer-review

9 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalManaging Service Quality
Volume23
Issue number4
Pages (from-to)305-320
Number of pages16
ISSN0960-4529
DOIs
Publication statusPublished - 2013
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management

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