Positive social behaviors and suggestive selling in the same service encounter

Magnus Söderlund

Research output: Contribution to journal › Article › Scientific › peer-review

13 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Managing Service Quality
Volume	23
Issue number	4
Pages (from-to)	305-320
Number of pages	16
ISSN	0960-4529
DOIs	https://doi.org/10.1108/MSQ-03-2013-0045
Publication status	Published - 2013
MoE publication type	A1 Journal article - refereed

Keywords

@article{4d8d76ea223f4caca252ad49e16022ba,

title = "Positive social behaviors and suggestive selling in the same service encounter",

keywords = "512 Business and Management",

author = "Magnus S{\"o}derlund",

year = "2013",

doi = "10.1108/MSQ-03-2013-0045",

language = "English",

volume = "23",

pages = "305--320",

journal = "Managing Service Quality",

issn = "0960-4529",

publisher = "Emerald Group Publishing",

number = "4",

}