@article{7e4c5bb7d8d040cba7a66cd725400984,
title = "Preferential treatment in the service encounter",
keywords = "512 Business and Management, KOTA2014, Customers and Relations",
author = "Magnus S{\"o}derlund and Veronica Liljander and Johanna Gummerus and Hellman, {Pia Maria} and Michaela Lipkin and Eeva-Liisa Oikarinen and Marianne Sepp and Karina T{\"o}ndevold",
year = "2014",
month = aug,
doi = "10.1108/JOSM-02-2014-0048",
language = "English",
volume = "25",
pages = "512--530",
journal = "Journal of Service Management",
issn = "1757-5818",
publisher = "Emerald Group Publishing",
number = "4",
}