Preferential treatment in the service encounter

Magnus Söderlund, Veronica Liljander, Johanna Gummerus, Pia Maria Hellman, Michaela Lipkin, Eeva-Liisa Oikarinen, Marianne Sepp, Karina Töndevold

Research output: Contribution to journalArticleScientificpeer-review

16 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalJournal of Service Management
Volume25
Issue number4
Pages (from-to)512-530
Number of pages19
ISSN1757-5818
DOIs
Publication statusPublished - 08.2014
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management
  • KOTA2014
  • Customers and Relations

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