Process improvement: a matter of life or death for non-governmental organizations

Paul D. Larson

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional


Humanitarian logistics continues to be “big business,” with overall INGO budgets far into the billions of dollars. In the midst of such chaos, some analysts are questioning the relevance, and even the survivability, of the INGOs. This chapter focuses on the operational issue of process improvement, with special reference to the possible role of standards. However, the pressure on INGOs is not only about “doing things right” in the operational sense, i.e. the question of “how” are things being done? The pressure also includes the question of “why” are things being done? This question is beyond process improvement and any possible role of standards. This is about missions and strategic directions, about “doing (the) right things.” An INGO’s answers to such questions may be the difference between (organizational) life and death.
Original languageEnglish
Title of host publicationHumanitarian Logistics : Meeting the Challenge of Preparing for and Responding to Disasters
EditorsPeter Tatham, Martin Christopher
Place of PublicationLondon
PublisherKogan Page
Publication date2018
ISBN (Print)9780749481445
ISBN (Electronic)9780749481452
Publication statusPublished - 2018
MoE publication typeD2 Article in a professional reserarch book (incl. editor's introduction, manuals, guides)


  • 512 Business and Management
  • 519 Social and economic geography


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