Re-investigating the Nature of Tangibility/Intangibility and its influence on Consumer Experiences

Katarina Hellén, Johanna Gummerus

Research output: Contribution to journalArticleScientificpeer-review

19 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalJournal of Service Management
Volume24
Issue number2
Pages (from-to)130-150
Number of pages21
ISSN1757-5818
DOIs
Publication statusPublished - 2013
MoE publication typeA1 Journal article - refereed

Keywords

  • KOTA2013
  • Equis Base Room

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