Recovering service failure through resource integration

Yingzi Xu, Bård Tronvoll, Bo Edvardsson

Research output: Contribution to journalArticleScientificpeer-review

20 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalThe Service Industries Journal
Volume34
Issue number16
Pages (from-to)1253-1271
Number of pages19
ISSN0264-2069
DOIs
Publication statusPublished - 2014
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management

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