Service culture and value experiences of everyday service: North-South divide.

Anu Helkkula, Tiziana Russo Spena, Cristina Mele, Valeria Improta, Carol Kelleher

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationThe 25th Annual RESER conference : Innovative Services in the 21st Century: Proceedings
EditorsJon Sundbo, Lars Fuglsang, Flemming Sorensen, Nanna Balsby
Number of pages15
PublisherRoskilde University
Publication date2015
ISBN (Electronic)978-87-7349-921-4
Publication statusPublished - 2015
MoE publication typeA4 Article in conference proceedings
EventEuropean association for research on services conference (RESER) Conference 2015 - Copenhagen, Denmark
Duration: 10.09.201512.09.2015
Conference number: 25

Keywords

  • 512 Business and Management
  • culture
  • service
  • value
  • experience

Cite this

Helkkula, A., Russo Spena, T., Mele, C., Improta, V., & Kelleher, C. (2015). Service culture and value experiences of everyday service: North-South divide. In J. Sundbo, L. Fuglsang, F. Sorensen, & N. Balsby (Eds.), The 25th Annual RESER conference : Innovative Services in the 21st Century: Proceedings Roskilde University. http://ruconf.ruc.dk/ocs_pics/RESER2015/RESER2015_Proceedings.pdf