Service experience co-creation: conceptualization, implications, and future research directions

Elina Jaakkola, Anu Helkkula, Leena Aarikka-Stenroos

Research output: Contribution to journal › Article › Scientific › peer-review

304 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Journal of Service Management
Volume	26
Issue number	2
Pages (from-to)	182-205
Number of pages	24
ISSN	1757-5818
DOIs	https://doi.org/10.1108/JOSM-12-2014-0323
Publication status	Published - 2015
MoE publication type	A1 Journal article - refereed

Keywords

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title = "Service experience co-creation: conceptualization, implications, and future research directions",

keywords = "512 Business and Management",

author = "Elina Jaakkola and Anu Helkkula and Leena Aarikka-Stenroos",

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T1 - Service experience co-creation: conceptualization, implications, and future research directions

AU - Jaakkola, Elina

AU - Helkkula, Anu

AU - Aarikka-Stenroos, Leena

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