Service Experience in an Innovation Context

Anu Helkkula

Service Experience in an Innovation Context

CERS - Centre for Relationship Marketing and Service Management, Helsinki

Research output: Thesis › Doctoral Thesis › Collection of Articles

Original language	English
Place of Publication	Helsinki
Publisher	Hanken School of Economics
Print ISBNs	978-952-232-090-2
Publication status	Published - 2010
MoE publication type	G5 Doctoral dissertation (article)

Keywords

512 Business and Management
service experience
service innovation
perceived value
phenomenological approach
narrative inquiry technique

Access to Document

http://hdl.handle.net/10227/634

OpenUrl availability

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Cite this

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title = "Service Experience in an Innovation Context",

keywords = "512 Business and Management, service experience, service innovation, perceived value, phenomenological approach, narrative inquiry technique",

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year = "2010",

language = "English",

isbn = "978-952-232-090-2",

series = "Economics and Society. Publications of the Hanken School of Economics",

publisher = "Hanken School of Economics",

number = "213",

address = "Finland",

}

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KW - perceived value

KW - phenomenological approach

KW - narrative inquiry technique

M3 - Doctoral Thesis

SN - 978-952-232-090-2

T3 - Economics and Society. Publications of the Hanken School of Economics

PB - Hanken School of Economics

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