Service experiences beyond the direct use: Indirect customer use experiences of smartphone apps

Research output: Contribution to journalArticleScientificpeer-review

28 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalJournal of Service Management
Volume26
Issue number2
Pages (from-to)224-248
Number of pages25
ISSN1757-5818
DOIs
Publication statusPublished - 14.04.2015
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management
  • Service Experience
  • Use Experience
  • Smartphone Apps
  • Phenomenology
  • Value-in-use
  • Co-creation
  • Indirect Use Experience

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