Service failure and recovery in public sector digital services

David B. Grant; Anu Bask; Gyöngyi Kovacs

Service failure and recovery in public sector digital services

David B. Grant, Anu Bask, Gyöngyi Kovacs

Supply Chain Management and Social Responsibility, Helsinki

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	Proceedings of 24th International Annual European Operations Management Association Conference (EurOMA)
Place of Publication	Edinburgh
Publication date	07.2017
Publication status	Published - 07.2017
MoE publication type	A4 Article in conference proceedings
Event	2017 International Annual European Operations Management Association (EurOMA) Conference - Edinburgh, United Kingdom Duration: 01.07.2017 → 05.07.2017 Conference number: 24

Keywords

512 Business and Management

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Cite this

@inproceedings{5e85b968050944208275a9a43a8ce69a,

title = "Service failure and recovery in public sector digital services",

keywords = "512 Business and Management",

author = "Grant, {David B.} and Anu Bask and Gy{\"o}ngyi Kovacs",

note = " Volume: Proceeding volume: ; 2017 International Annual European Operations Management Association (EurOMA) Conference , EurOMA ; Conference date: 01-07-2017 Through 05-07-2017",

year = "2017",

month = jul,

language = "English",

booktitle = "Proceedings of 24th International Annual European Operations Management Association Conference (EurOMA)",

}

TY - GEN

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AU - Grant, David B.

AU - Bask, Anu

AU - Kovacs, Gyöngyi

N1 - Conference code: 24

PY - 2017/7

Y1 - 2017/7

KW - 512 Business and Management

M3 - Conference contribution

BT - Proceedings of 24th International Annual European Operations Management Association Conference (EurOMA)

CY - Edinburgh

T2 - 2017 International Annual European Operations Management Association (EurOMA) Conference

Y2 - 1 July 2017 through 5 July 2017

ER -