Service firms´ action upon negative incidents in high touch services: A narrative study

Ritva Höykinpuro

Research output: Thesis › Doctoral Thesis › Monograph

Original language	English
Place of Publication	Helsinki
Publisher	Hanken School of Economics
Print ISBNs	978-952-232-048-3
Publication status	Published - 2009
MoE publication type	G4 Doctoral dissertation (monograph)

Access to Document

@phdthesis{a090ec3aee01433b90799cd769b33e96,

title = "Service firms´ action upon negative incidents in high touch services: A narrative study",

author = "Ritva H{\"o}ykinpuro",

year = "2009",

language = "English",

isbn = "978-952-232-048-3",

series = "Economics and Society. Publications of the Hanken School of Economics",

publisher = "Hanken School of Economics",

number = "202",

address = "Finland",

}