Service Innovation as an Experience: Differences between Employee and User Narratives

Anu Helkkula, Mari Holopainen

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Original languageEnglish
Title of host publicationUser-Based Innovations in Services
EditorsMarja Toivonen, Jon Sundby
PublisherEdward Elgar Publishing
Publication date2012
Publication statusPublished - 2012
MoE publication typeA3 Book chapter

Keywords

  • 512 Business and Management
  • KOTA2012

Cite this

Helkkula, A., & Holopainen, M. (2012). Service Innovation as an Experience: Differences between Employee and User Narratives. In M. Toivonen, & J. Sundby (Eds.), User-Based Innovations in Services Edward Elgar Publishing.