Service Innovation as an Experience: Differences between Employee and User Narratives

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

Original language	English
Title of host publication	User-Based Innovations in Services
Editors	Marja Toivonen, Jon Sundby
Publisher	Edward Elgar Publishing
Publication date	2012
Publication status	Published - 2012
MoE publication type	A3 Book chapter

Keywords

@inbook{302bee26214c4465bd6e27d118555f52,

title = "Service Innovation as an Experience: Differences between Employee and User Narratives",

keywords = "512 Business and Management, KOTA2012",

author = "Anu Helkkula and Mari Holopainen",

year = "2012",

language = "English",

editor = "Marja Toivonen and Sundby, {Jon }",

booktitle = "User-Based Innovations in Services",

publisher = "Edward Elgar Publishing",

address = "United Kingdom",

}