Service productivity as mutual learning

Christian Grönroos, Katri Ojasalo

Research output: Contribution to journalArticleScientificpeer-review

11 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalInternational Journal of Quality and Service Sciences
Volume7
Issue number2-3
Pages (from-to)296-311
ISSN1756-669X
DOIs
Publication statusPublished - 2015
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management
  • Customers and Relations
  • Business, Markets and Societal Dynamics
  • Marketing Effectiveness and Profitability

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