Service productivity gains through information and communication technology applications: A service marketing approach

Christian Kowalkowski

Research output: Contribution to journal › Article › Scientific › peer-review

9 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	International Journal of Knowledge Management Studies
Volume	2
Issue number	1
Pages (from-to)	96-114
Number of pages	19
DOIs	https://doi.org/10.1504/IJKMS.2008.016440
Publication status	Published - 2008
MoE publication type	A1 Journal article - refereed

Access to Document

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title = "Service productivity gains through information and communication technology applications: A service marketing approach",

author = "Christian Kowalkowski",

year = "2008",

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journal = "International Journal of Knowledge Management Studies",

issn = "1743-8268",

publisher = "Inderscience Publishers",

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T2 - A service marketing approach

AU - Kowalkowski, Christian

PY - 2008

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DO - 10.1504/IJKMS.2008.016440

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JO - International Journal of Knowledge Management Studies

JF - International Journal of Knowledge Management Studies

SN - 1743-8268

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