Service productivity gains through information and communication technology applications: A service marketing approach

Christian Kowalkowski

Research output: Contribution to journalArticleScientificpeer-review

9 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalInternational Journal of Knowledge Management Studies
Issue number1
Pages (from-to)96-114
Number of pages19
Publication statusPublished - 2008
MoE publication typeA1 Journal article - refereed

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