Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships

Jari Juga, Jouni Juntunen, David Grant

Research output: Contribution to journalArticleScientificpeer-review

58 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalManaging Service Quality
Volume20
Issue number6
Pages (from-to)496-510
ISSN0960-4529
DOIs
Publication statusPublished - 2010
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management

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