Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships

Jari Juga, Jouni Juntunen, David Grant

Research output: Contribution to journal › Article › Scientific › peer-review

108 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Managing Service Quality
Volume	20
Issue number	6
Pages (from-to)	496-510
ISSN	0960-4529
DOIs	https://doi.org/10.1108/09604521011092857
Publication status	Published - 2010
MoE publication type	A1 Journal article - refereed

Keywords

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title = "Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships",

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AU - Juntunen, Jouni

AU - Grant, David

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