Service recovery as a process with multiple actors: The existence of a double service recovery and a triple deviation

Ritva Höykinpuro, Bo Edvardsson, Bård Tronvoll

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

Original languageEnglish
Title of host publication6th SERVSIG International Research Conference, Porto,Portugal, June 17-19, 2010
Publication date2010
Publication statusPublished - 2010
MoE publication typeB3 Article in conference proceedings
EventUnknown host publication - , Portugal
Duration: 01.01.1800 → …

Keywords

  • KOTA2010

Cite this

Höykinpuro, R., Edvardsson, B., & Tronvoll, B. (2010). Service recovery as a process with multiple actors: The existence of a double service recovery and a triple deviation. In 6th SERVSIG International Research Conference, Porto,Portugal, June 17-19, 2010