Service recovery as a process with multiple actors: The existence of a double service recovery and a triple deviation

Ritva Höykinpuro, Bo Edvardsson, Bård Tronvoll

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific

Original language	English
Title of host publication	6th SERVSIG International Research Conference, Porto,Portugal, June 17-19, 2010
Publication date	2010
Publication status	Published - 2010
MoE publication type	B3 Article in conference proceedings
Event	Unknown host publication - , Portugal Duration: 01.01.1800 → …

Keywords

@inproceedings{347db0e39811476aa6173389d64e98df,

title = "Service recovery as a process with multiple actors: The existence of a double service recovery and a triple deviation",

keywords = "KOTA2010",

author = "Ritva H{\"o}ykinpuro and Bo Edvardsson and B{\aa}rd Tronvoll",

note = " Volume: Proceeding volume: ; Unknown host publication ; Conference date: 01-01-1800",

year = "2010",

language = "English",

booktitle = "6th SERVSIG International Research Conference, Porto,Portugal, June 17-19, 2010",

}