Service Story Workshops: A procedure to reveal the customer's logic to inspire service innovation on the company board level

Tore Strandvik, Henrich Bertel Nyman

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationThe 21st Nordic Academy of Management (NFF) Conference
Publication date2011
Publication statusPublished - 2011
MoE publication typeA4 Article in conference proceedings
Event21st Nordic Academy of Management conference (NFF) - Stockholm, Stockholm, Sweden
Duration: 20.08.201124.08.2011
Conference number: 21

Keywords

  • 512 Business and Management
  • KOTA2011

Cite this