Service strategizing – Shaping service in dynamic contexts

Tore Strandvik; Maria Holmlund; Ilkka Lähteenmäki

doi:10.1007/978-3-030-91828-6_9

Service strategizing – Shaping service in dynamic contexts

Tore Strandvik^*, Maria Holmlund, Ilkka Lähteenmäki

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

Original language	English
Title of host publication	The Palgrave Handbook of Service Management
Editors	Bo Edvardsson, Bård Tronvoll
Number of pages	18
Place of Publication	Cham
Publisher	Palgrave Macmillan
Publication date	2022
Pages	151-168
ISBN (Print)	978-3-030-91827-9
ISBN (Electronic)	978-3-030-91828-6
DOIs	https://doi.org/10.1007/978-3-030-91828-6_9
Publication status	Published - 2022
MoE publication type	A3 Book chapter

Publication series

Name	Palgrave Handbooks

Keywords

512 Business and Management

Areas of Strength and Areas of High Potential (AoS and AoHP)

AoS: Competition economics and service strategy - Service and customer-oriented management

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1007/978-3-030-91828-6_9

Service_strategizing_Book_chapter_TSMHRIL_Palgrave2022Accepted author manuscript, 347 KB

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title = "Service strategizing – Shaping service in dynamic contexts",

keywords = "512 Business and Management",

author = "Tore Strandvik and Maria Holmlund and Ilkka L{\"a}hteenm{\"a}ki",

year = "2022",

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language = "English",

isbn = "978-3-030-91827-9",

series = "Palgrave Handbooks",

publisher = "Palgrave Macmillan",

pages = "151--168",

editor = "Bo Edvardsson and B{\aa}rd Tronvoll",

booktitle = "The Palgrave Handbook of Service Management",

address = "United Kingdom",

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Service strategizing – Shaping service in dynamic contexts. / Strandvik, Tore ; Holmlund, Maria ; Lähteenmäki, Ilkka.
The Palgrave Handbook of Service Management. ed. / Bo Edvardsson; Bård Tronvoll. Cham: Palgrave Macmillan, 2022. p. 151-168 (Palgrave Handbooks).

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

TY - CHAP

T1 - Service strategizing – Shaping service in dynamic contexts

AU - Strandvik, Tore

AU - Holmlund, Maria

AU - Lähteenmäki, Ilkka

PY - 2022

Y1 - 2022

KW - 512 Business and Management

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U2 - 10.1007/978-3-030-91828-6_9

DO - 10.1007/978-3-030-91828-6_9

M3 - Chapter

SN - 978-3-030-91827-9

T3 - Palgrave Handbooks

SP - 151

EP - 168

BT - The Palgrave Handbook of Service Management

A2 - Edvardsson, Bo

A2 - Tronvoll, Bård

PB - Palgrave Macmillan

CY - Cham

ER -

Service strategizing – Shaping service in dynamic contexts

Publication series

Keywords

Areas of Strength and Areas of High Potential (AoS and AoHP)

UN SDGs

Access to Document

OpenUrl availability

Other files and links

Cite this