Service worker behavior and its spill-over effects

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Original languageEnglish
Title of host publicationThe Nordic School : Service Marketing and Management for the Future
EditorsJohanna Gummerus, Catharina von Koskull
Place of PublicationHelsinki
PublisherHanken School of Economics
Publication date2015
ISBN (Electronic)978-952-232-284-5 (PDF)
Publication statusPublished - 2015
MoE publication typeA3 Book chapter

Keywords

  • 512 Business and Management

Cite this

Söderlund, M. (2015). Service worker behavior and its spill-over effects. In J. Gummerus, & C. von Koskull (Eds.), The Nordic School: Service Marketing and Management for the Future Hanken School of Economics.