Servitization as a competitive difference in humanitarian logistics

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16 Citations (Scopus)


The purpose of this paper is to present a literature review and conceptual consideration of servitization in humanitarian logistics (HL) and provide a research agenda for HL scholars and insight for practitioners and by doing so will fill a gap in existing research and practice.

The paper uses a literature-based approach that extends concepts usually applied in a commercial context to the area of HL.

The paper initiates a discourse on the importance of taking into account servitization in developing and managing effective emergency relief chains. This paper argues that a broader servitization paradigm needs to be integrated for international humanitarian organisations (IHOs) to maintain a competitive advantage.

The authors investigate servitization as a management innovation in IHOs and plot a research agenda for scholars.
Original languageEnglish
Peer-reviewed scientific journalJournal of Humanitarian Logistics and Supply Chain Management
Issue number4
Pages (from-to)497-517
Number of pages21
Publication statusPublished - 2018
MoE publication typeA1 Journal article - refereed


  • 512 Business and Management
  • Servitization
  • Service
  • Humanitarian logistics
  • Research agenda

Areas of Strength and Areas of High Potential (AoS and AoHP)

  • AoHP: Humanitarian and societal logistics


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