Servitization as a competitive difference in humanitarian logistics

Research output: Contribution to journalArticleScientificpeer-review

4 Citations (Scopus)

Abstract

Purpose
The purpose of this paper is to present a literature review and conceptual consideration of servitization in humanitarian logistics (HL) and provide a research agenda for HL scholars and insight for practitioners and by doing so will fill a gap in existing research and practice.

Design/methodology/approach
The paper uses a literature-based approach that extends concepts usually applied in a commercial context to the area of HL.

Findings
The paper initiates a discourse on the importance of taking into account servitization in developing and managing effective emergency relief chains. This paper argues that a broader servitization paradigm needs to be integrated for international humanitarian organisations (IHOs) to maintain a competitive advantage.

Originality/value
The authors investigate servitization as a management innovation in IHOs and plot a research agenda for scholars.
Original languageEnglish
Peer-reviewed scientific journalJournal of Humanitarian Logistics and Supply Chain Management
Volume8
Issue number4
Pages (from-to)497-517
Number of pages21
ISSN2042-6747
DOIs
Publication statusPublished - 2018
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management
  • Servitization
  • Service
  • Humanitarian logistics
  • Research agenda

Sustainable Development Goals

  • GOAL 16: Peace and Justice Strong Institutions
  • GOAL 09: Industry, Innovation and Infrastructure

Areas of Strength and Areas of High Potential (AoS and AoHP) MANDATORY FIELD

  • AoHP: Humanitarian and societal logistics

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