Shifting emphasis in service innovation research from customer information acquisition to its use: Opening the black box of use

Catharina von Koskull , Johanna Gummerus

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	18th IPDM Conference, 5-7th June, Delft, Holland
Publication date	2011
ISBN (Print)	1998-7374
Publication status	Published - 2011
MoE publication type	A4 Article in conference proceedings
Event	18th IPDM Conference, 5-7th June, Delft, Holland - Delft, Netherlands Duration: 05.06.2011 → 07.06.2011

Keywords

@inproceedings{ddaa007c564a45278e1416eea9d00749,

title = "Shifting emphasis in service innovation research from customer information acquisition to its use: Opening the black box of use",

keywords = "512 Business and Management, KOTA2011",

author = "{von Koskull}, Catharina and Johanna Gummerus",

note = " Volume: Proceeding volume: ; 18th IPDM Conference, 5-7th June, Delft, Holland ; Conference date: 05-06-2011 Through 07-06-2011",

year = "2011",

language = "English",

isbn = "1998-7374",

booktitle = "18th IPDM Conference, 5-7th June, Delft, Holland",

}

TY - GEN

T1 - Shifting emphasis in service innovation research from customer information acquisition to its use

T2 - 18th IPDM Conference, 5-7th June, Delft, Holland

AU - von Koskull , Catharina

AU - Gummerus, Johanna

N1 - Volume: Proceeding volume:

PY - 2011

Y1 - 2011

KW - 512 Business and Management

KW - KOTA2011

M3 - Conference contribution

SN - 1998-7374

BT - 18th IPDM Conference, 5-7th June, Delft, Holland

Y2 - 5 June 2011 through 7 June 2011

ER -